Gluestep Privacy Policy

This Privacy Policy details how Gluestep complies with our obligations under the Australian Privacy Act 1988 (Cth) and other applicable privacy laws. Gluestep is a service provided by Gluestep Pty Ltd ABN 88623267621 (“Gluestep”). Gluestep is committed to protecting your privacy and personal information when you deal with us.

The defined terms in this Policy have the same meaning as in our Terms of Use, which You should read together with this Policy. By accessing our Website and using our Service, which includes your download and use of our apps accessible in the Google Play Store and the Apple App Store, You consent to the terms of this Policy and agree to be bound by it and our Terms of Use.

1. Collection of Personal Information

1.1. What We Collect: Gluestep collects Your personal information. The Service involves the storage of Data about a company or individual. That Data can include personal information. “Personal information” is information about an identified individual, and may include information such as the individual’s name, email address, telephone number, and organisation details.

1.2. How We Collect It: Gluestep may collect personal information directly from You when You:

register to use the Service;
use the Service;
contact the Gluestep support team;
visit the Gluestep website;
participate in surveys, promotions, or other interactive features of the Service.

1.3. Voluntary Provision: You can always choose not to provide Your personal information to Gluestep, but it may mean that we are unable to provide You with the full Service or certain features.

1.4. Information from Third Parties: If You provide Gluestep with personal information about someone else, You must ensure that You are authorised to disclose that information to Gluestep and that, without Gluestep taking any further steps required by applicable data protection or privacy laws, Gluestep may collect, use, and disclose such information for the purposes described in this Privacy Policy. You must also inform the individual that their information is being provided to Gluestep and make them aware of this Privacy Policy. Where requested to do so by Gluestep, You must also assist Gluestep with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.

2. Use of Personal Information

2.1. Primary Purpose: Gluestep collects Your personal information so that we can provide You with the Service and any related services You may request.

2.2. Secondary Purposes: In doing so, Gluestep may use the personal information we have collected from You for purposes related to the Services, including to:

verify Your identity;
administer the Service and Your account;
notify You of new or changed services offered in relation to the Service;
carry out marketing or training relating to the Service;
assist with the resolution of technical support or other issues relating to the Service;
comply with laws and regulations in applicable jurisdictions;
communicate with You regarding Your use of the Service, security updates, and other important information;
improve the functionality and user experience of the Service.

2.3. Consent: By using the Service, You consent to Your personal information being collected, held, and used in this way and for any other use You authorise. Gluestep will only use Your personal information for the purposes described in this Privacy Policy or with Your express permission.

3. Data Security

3.1. Account Security: It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password and immediately change your password within the Service or via the “Forgotten Password” process.

3.2. Our Security Measures: Gluestep will take reasonable steps to protect the personal information it holds from misuse, interference, and loss and from unauthorised access, modification, or disclosure. We implement a range of security measures, including access controls, encryption, and regular security audits, to ensure the integrity and confidentiality of your data.

3.3. Disclosure: We ensure that your personal information will not be disclosed unless required by law or to prevent or investigate suspected unlawful activity.

4. International Data Transfers

4.1. Data Location: Gluestep holds your personal information on secure servers. Unless otherwise agreed upon in writing, the primary and default location for the storage and processing of all personal information is Australia.

4.2. Alternative Locations: By agreement, and at your request, we may be able to provide services where data is stored in other locations. If You choose to have Your data stored in a location outside of Australia, You acknowledge and agree that Your personal information may be transferred to and processed in that country, which may not have the same data protection laws as Australia. Gluestep will take all reasonable steps to ensure that any third-party providers located in other jurisdictions have appropriate data protection measures in place.

5. Aggregated and Non-Personal Information

By using the Service, You agree that Gluestep can access, aggregate, and use non-personally identifiable data Gluestep has collected from You.

Gluestep may use this aggregated non-personally identifiable data to assist us to better understand how our customers are using the Service, provide our customers with further information regarding the uses and benefits of the Service, and otherwise to improve the Service.

6. Cookies

The Gluestep website may use "cookies" to help personalise your online experience and save you time. A cookie is a text file that is placed on Your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to Your computer. Cookies are uniquely assigned to You and can only be read by a web server in the domain that issued the cookie to You. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to access all features of the Service.

7. Accessing and Correcting Your Personal Information

7.1. Access Requests: If you believe that Gluestep holds personal information about you that is not accurate, complete, up-to-date, relevant, or information that is misleading, then you may request its amendment.

7.2. Response Time: Gluestep will respond to your request to access or correct Your personal information within a reasonable time and, where reasonable and practicable, give access to the information in the manner you request. We may charge a reasonable fee for providing access to Your personal information where it involves a significant administrative burden.

7.3. Refusal: In some cases, we may refuse to provide you with access to or to correct your personal information. If this is the case, we will provide you with written reasons for the refusal.

8. Deletion of Personal Information

If Gluestep no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by law, Gluestep will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

9. Changes to Our Privacy Policy

Gluestep reserves the right to alter this Privacy Policy in whole or in part at any time without notice. Amendments will be effective upon posting of the amended Privacy Policy on the Gluestep website. Gluestep will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.

10. Contacting Us

If you have any questions or complaints about our Privacy Policy or our handling of your personal information, or if you wish to make a data access request, please contact us at hello@gluestep.com.

Gluestep will treat your questions and complaints confidentially. We will respond to your complaint within a reasonable time and will take all reasonable steps to remedy any breach of this Privacy Policy.

Go to the Gluestep Terms and Conditions here.